RealPage

Customer Success - Sr. Operations Specialist

Job Locations US-MA-Boston
ICIMS Req ID
21-11652
Organization
Sales
Position Type
Full-Time
Travel
None

WHO WE ARE

We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

ABOUT THE TEAM

We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Everyone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each other’s successes. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

WHAT YOU’LL DO

The Mixed-Use Revenue Operations team is looking for a Customer Success - Sr. Operations Specialist who will support our award winning Customer Success team. As a member of the Sales and Customer Success organization supporting Buildium, Propertyware and Value Added Services, this individual will contribute directly to making an impact on the effectiveness of our onboarding, customer success and support teams. This role requires a passion for process improvement, attention to detail and an eagerness to jump in whenever and wherever needed to help support the teams.

PRIMARY RESPONSIBILITIES

What you’ll do: 

  • Help craft and define the Customer Success (CS) business processes, systems, territory management, and go to market strategy to make the CS organization more efficient and effective
  • Support CS Leadership with planning efforts, including quarterly goal setting and headcount organization, to support customer retention and growth efforts
  • Provide ongoing performance reporting and analysis on our Key Performance Indicators, such as MRR churn and customer retention metrics using Excel, Salesforce, Looker or other tools as needed
  • Execute on ad-hoc data requests leveraging various systems to allow for data driven decisions at the individual contributor and CS leadership levels
  • Assist with technology stack evaluation and support for CS organization
  • Work cross functionally with Sales, Marketing, Finance and other teams including owning cross functional initiatives, such as lead passing between teams
  • Manage one direct report focused on CS reporting and analysis
  • Support the Revenue Operations team with other tasks as needed

 

What we’ll do:

  • Provide organizational support to help you get the most out of your Mixed-Use journey
  • Deliver a servant leadership culture focused on helping you develop and progress to the next step in your career
  • An organizational culture that is committed to solving for our customers, colleagues and community
  • Surround you with a team that is intellectually curious, dedicated, and has a willingness to get the job done

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

What you’ll need:

  • Bachelor's degree from an accredited University or College is preferred
  • 2+ years business experience, with a preference of 1 to 3 years of experience at a SaaS company
  • Understanding of customer success organizations and processes
  • Detail oriented, self-motivated, with a desire to learn
  • Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
  • Enjoys working with numbers, and taking an analytical approach to solving problems
  • Strong verbal communication skills and attention to detail
  • A commitment to using good judgment
  • Good work ethic and experience working as part of a team
  • Proficient with Salesforce and Excel, other sales systems/tools (Looker) a plus

 

#LI-LB1

WHAT WE OFFER

  • Casual and collaborative work environment
  • Flexible time off
  • Medical, dental & vision insurance 
  • 401(k) retirement plan with company match
  • Parental leave
  • Flexible spending and dependent care accounts
  • Commuter benefits
  • Free lunch Thursdays
  • Ping Pong, Foosball, etc
  • Free snacks

 

At Buildium we’re always looking for smart, driven, enthusiastic professionals who want to join our team. Our vision is to create a 100-year company with a mission of helping small businesses succeed — all while setting the highest standard for the way business should be done.  Those aren’t just words on our wall — they are words we live by. We love what we do. We love what we’re building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.

 

Buildium, a RealPage company,  is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status.  We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it. 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.