We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.
Buildium's Level 2 team works with our customers, and our product and engineering teams to identify issues impacting our customers, and to assess their criticality.
As a member of the Level 2 Technical Support team, your role will consist of many parts. You will need to be a forensic investigator exploring strange behavior in customer accounts. A walking, talking technical documentation able to explain expected software behavior. A powerful wizard who can conjure solutions to impossible problems, and a fanatical advocate for our customers and fellow Buildians. You will need to keep a cool head under pressure, and be able to seamlessly pivot from high priority to critical items as they arise. You’ll have to leverage your excellent communication skills to help explain customer needs, unexpected product behavior, and complex fixes in simple, clear, and digestible terms, while staying humble and conscious of your own assumptions and biases. You’ll need to do all this, while embodying our core values every day. You’ll sometimes need to work odd hours, as issues arise that require coordination with our development teams around the world.
After at least a year’s experience on the frontline of customer support, you know our product, and you know the customers who need our help the most. You take responsibility where you can and you get the job done. You’re ready for the next challenge.
This position will report to the Manager of the Level 2 team.
PRIMARY RESPONSIBILITY - Support Our Customers
Support Our Product
Support Our Team
At Buildium we’re always looking for smart, driven, enthusiastic professionals who want to join our team. Our vision is to create a 100-year company with a mission of helping small businesses succeed — all while setting the highest standard for the way business should be done. Those aren’t just words on our wall — they are words we live by. We love what we do. We love what we’re building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.
Buildium, a RealPage company, is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status. We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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